E-Commerce Consumer Complaint Lawyer in Odisha
Consumers who receive a defective, fake, or non-delivered product, or are refused a refund by an online seller, can file a complaint under the Consumer Protection Act 2019 before the Commission in their own district. Advocate Debarchana Samal drafts and pursues these complaints against e-commerce platforms and sellers across Odisha.
E-Commerce Disputes
E-Commerce Consumer Complaint Services
Holding online platforms and sellers accountable for defective products, non-delivery, and unfair trade practices under the Consumer Protection Act 2019.
Complaint Drafting & Filing
Drafting and filing a consumer complaint before the District Consumer Disputes Redressal Commission against an e-commerce platform, seller, or marketplace for deficiency of service.
Refund & Replacement Disputes
Pursuing refund, replacement, or repair claims where an online seller delivers a defective, counterfeit, or materially different product than advertised.
Unfair Trade Practice Claims
Action against misleading advertisements, fake discounts, or deceptive product listings that amount to unfair trade practice under the Consumer Protection Act 2019.
E-Commerce Rules 2020 Compliance
Raising non-compliance with the Consumer Protection (E-Commerce) Rules 2020 — such as missing seller details, grievance officer contact, or return policy disclosure.
Non-Delivery & Cancellation Disputes
Complaints for non-delivery of paid orders, unjustified cancellation after payment, or failure to honour advertised terms of a listing.
Commission Hearing Representation
Representing consumers at every hearing before the District, State, or National Consumer Disputes Redressal Commission until the complaint is decided.
Frequently Asked Questions
Can I file a consumer complaint against an online seller in Odisha?
Yes. Under the Consumer Protection Act 2019, a consumer can file a complaint before the District Consumer Disputes Redressal Commission having jurisdiction over their own place of residence, even if the e-commerce platform or seller is based elsewhere in India.
What remedies can I get for a defective or fake product bought online?
Depending on the facts and evidence, the Commission may direct refund, replacement, or repair of the product, along with compensation for the deficiency of service and litigation costs. The exact relief granted depends on the invoice, product condition, and correspondence with the seller or platform.
Is the e-commerce platform itself liable, or only the seller?
Under the Consumer Protection (E-Commerce) Rules 2020, both the marketplace platform and the individual seller can be held accountable for deficiency of service, depending on whether the platform facilitated the transaction and whether it met its disclosure and grievance redressal obligations.
What is the time limit to file a complaint against an online seller?
A consumer complaint must generally be filed within two years from the date the cause of action arose, such as the date of delivery or the date the seller refused a refund. Delay beyond this period can be condoned by the Commission only for sufficient cause.
What documents are needed for an e-commerce consumer complaint?
Essential documents include the order confirmation, invoice, payment proof, product photographs or videos showing the defect, and copies of correspondence or grievance complaints made to the seller or platform's customer support and grievance officer.
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Serving clients across Cuttack, Bhubaneswar, and all districts of Odisha.