NBFC Recovery Agent Harassment Lawyer in Odisha

Can I hold the bank responsible for the misconduct of its recovery agents?

Yes. Courts have recognised that banks and NBFCs remain accountable for the conduct of the recovery agents they engage and cannot evade responsibility for misconduct such as force, intimidation, or seizure without notice. This principle was reaffirmed in the 2026 Uttarakhand High Court ruling in Savitri Devi v. ICICI Bank Ltd.

What counts as harassment by a loan recovery agent?

Harassment can include repeated threatening calls, abusive language, visits at odd hours, threats of violence, or intimidation of family members. Depending on the facts, such conduct may support a complaint to the lender's grievance cell, the RBI Banking Ombudsman, or the police, and in serious cases a criminal complaint.

What should I do if a recovery agent threatens me at my home or workplace?

Try to record the interaction where safely possible, note the agent's name and the vehicle/company they claim to represent, and inform the police if there is any threat of violence. A written complaint to the bank's grievance cell, followed by legal consultation, helps preserve your position for further escalation.

How do I file a complaint against a bank for recovery agent harassment?

A written complaint can first be sent to the bank or NBFC's grievance redressal officer. If unresolved within the applicable timeline, the matter can be escalated to the RBI Banking Ombudsman or NBFC Ombudsman, and where appropriate, pursued through a police complaint or court proceedings depending on the severity of the conduct.

Does a loan default justify harassment by recovery agents?

No. Being in default does not permit a lender or its agents to use force, threats, or intimidation. Courts have held that a repossession or recovery clause in a loan agreement does not allow a lender to bypass legal procedure or take the law into its own hands, regardless of the borrower's repayment status.